Shipping policy
Golden Taste Club
Shipping Policy
Effective: January 1, 2026
Last Updated: January 15, 2026
Golden Taste Club proudly ships from Ottawa, Ontario, Canada. We currently ship to addresses across Canada.
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1. Order Processing Time
a. All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays).
b. You will receive a notification email with a tracking number once your order has shipped.
c. Note: During high-volume periods (e.g., Holiday Season, Black Friday), processing times may be slightly extended.
2. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Date |
Cost of Shipping |
|---|---|---|
|
Standard Shipping |
3 to 7 Business Days |
Calculated at checkout |
|
Free Shipping |
3 to 7 Business Days |
FREE for Orders of $50 and above |
|
Expedited Shipping |
1 to 3 Business Days |
Calculated at checkout |
|
Local Delivery (Ottawa, ON) |
1 to 2 Business Days |
$15.00/- [Flat Rate]* |
| *Subject to periodic changes without notice. Please refer to actual Local Delivery rate at checkout for accuracy. |
a. Free Shipping: We offer free Standard Shipping on all Canadian orders as from $50 CAD (before taxes).
b. Local Delivery [Available in Ottawa]: Local delivery is available for addresses in Ottawa and within a 50 km radius of our Ottawa facility.
i. Instructions for Local Delivery: If you opt for Local Delivery, please ensure to provide us with clear information on where to leave the package if you are not present upon delivery (e.g., "Leave in lobby," "Side door," etc.).
ii. Local Delivery Schedule: Local deliveries are generally made between 09:00 and 17:00. You will receive an email/text notification when your package is out for delivery.
c. Local Pickup: NOT yet available.
d. Shipping to P.O. Boxes [Canada]:
Yes, we ship to P.O. Boxes across Canada via Canada Post.
e. Incorrect Addresses:
It is the customer's responsibility to provide a correct and complete shipping address during checkout. Golden Taste Club is not responsible for packages returned to us due to incorrect shipping addresses. If a package is returned to us, the customer will be responsible for the cost of re-shipping.
f. Lost or Stolen Packages:
If your tracking number says "Delivered," but you have not received your package, please consider taking the following actions:
i. Check with neighbours or your building concierge.
ii. Wait 24 hours (sometimes carriers mark items as delivered before they arrive).
iii. Contact us at Info@GoldenTasteClub.com. While we are not liable for lost or stolen packages once confirmed delivered by the carrier, we will do our best to assist you in locating the package or filing a claim.
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