Refund policy

Golden Taste Club

Return & Refund Policy

Effective: January 1, 2026

Last Updated: January 15, 2026

 

At Golden Taste Club, we take pride in the quality of our teas, spices, and coffees. Due to the perishable nature of our products and strict Canadian food safety standards, we have specific guidelines regarding returns and refunds to ensure the safety of our customers.

 

1. Perishable Goods (Tea, Spices, Coffee)

All sales of perishable food items are final.

For health and safety reasons, we cannot accept returns or exchanges on tea, coffee, and/or spices, once they have departed our facility, even if the package remains unopened.

 

2. Quality Guarantee

If you are unsatisfied with the freshness or quality of your order, or if there was an error with your shipment (e.g., wrong item received), please contact us immediately.

• Reporting Window: Please contact us within seven (7) days of delivery.
• Resolution: We will happily offer a replacement or a full refund to your original payment method. We may request photos of the product or packaging to help us improve our quality assurance.

3. Non-Perishable Goods (Merchandise & Accessories)

We accept returns on non-perishable hardware (e.g., Tea Sets & Accessories, Coffee Brewing Equipment, Mugs, Storage Jars) within seven (7) days of delivery, provided the item is:

a. Unused and in its original condition.

b. In the original packaging with all tags/labels attached.

 

4. Return Shipping

a. If the non-perishable item is defective or damaged upon arrival, Golden Taste Club will provide a prepaid return shipping label. We may request photos of the product or packaging to help us improve our quality assurance, as enumerated under Section 5, below.

b. If the non-perishable item is being returned due to a change-of-mind, Golden Taste Club will also provide a prepaid return shipping label – No Explanation Required. We may (i) invite you to complete a short Product Improvement Questionnaire (PIQ) or (ii) Request for your consent to be contacted by one of our Customer Experience Specialists (CES) to help us improve our quality assurance.

5. Damages and Issues

Please inspect your order immediately upon reception. If your package arrives damaged or tampered with:

a. Take clear photos of the damaged box and product(s).

b. Email us at Info@GoldenTasteClub.com with your Order Number (Order #) and photos within 48 hours of delivery.

c. We will arrange for a replacement to be sent immediately or issue a refund, as applicable.

6. Refunds

Once your refund request is approved, you will be automatically refunded via (i) Store Credit (immediately) or (ii) via your Original Payment Method, which can take some time for your bank or credit card company to process and post the refund (typically 3–5 business days).

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